Repeat steps 3-6 until you have performed a Sync/Repair on each iLok. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok.This may take some time, especially for a first generation iLok. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. Click the "Sync/Repair" link, and wait until the process completes.Double-click the plugged in iLok in the left-hand location column to open the Details Pane.When the initial operation is finished, sign in. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. Don’t quit the process, leave it alone until it is finished. The first generation iLok is not as speedy as the second generation iLok please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in. ![]() We now have steps for you to follow to correct the license information and restore your authorizations to their proper state. Please know that your licenses have not been permanently damaged or removed from your iLok in any way all of your non-expiring authorizations are still on your iLok and they have not expired. This data issue was related to a complex data migration of tens of millions of licenses delivered to users via many different methods, and has been resolved. These product are known to interfere with the installation and operation of our components.Īfter uninstalling the current version of iLok License Manager reboot the system and then run the newly downloaded iLok License Manager installer.If some of your authorizations (licenses) show as being on your iLok but are not authorizing the software, or if some of your authorizations appear to be missing, this may be caused by a mismatch between the data on your iLok and on our server. AVG, Avast, McAfee, Norton, etc.) before continuing with installation. *** IMPORTANT *** Make sure to uninstall all anti-virus and security file-monitoring software (i.e. On a Mac, please use the "Uninstall License Support” script included in the License Support/iLok License Manager installer to uninstall. ![]() On a PC, please use Add/Remove Programs in your control panel to uninstall "PACE License Support.". The first step is to download a fresh copy of the installer from, making sure you delete any old copies of this installer that may also be in your Downloads folder. To perform a fresh install, you will need to uninstall the current iLok License Manager from your computer. ![]() The latest version of the iLok License Manager is available for download from the iLok License Manager tab on. Hope you figure it out! Here's what iLok support sent me (the one thing I did differently was deleting all the previous installers from my downloads/computer): Please perform a fresh install of the latest version of the iLok License Manager.
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